Transferred video is unreadable

13 years ago • updated 13 years ago • 1

Transferring from ipad3 to MacBook pro large video file. No option to choose full resolution. The file received is much smaller than original and is unreadable.

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13 years ago

Dear Yuri,

Thanks for contacting us. Im sorry you are having trouble with the app. How long is the video that you are trying to transfer? Also, was it taken with your iPad or was it imported from another source?

One suggestion is to make sure that you are using the latest version of QuickTime on your Mac Book:

http://www.apple.com/quicktime/download/

Another suggestion is to try using our Mac app to transfer the video (if you are not doing it already):

http://itunes.apple.com/us/app/photo-...

Let me know if you continue having problems. I will be glad to help you.

Kind regards,

Enrique
Photo Transfer App

Customer support service by UserEcho