Video format not compatible

Hello Stefan,

Thank you for posting your question here. I'm sorry to hear you are having issues with the app. I will be more then happy to assist you.

Make sure you keep the app running when you attempt to transfer the video. What is the length/size of the video you are trying to transfer? In order for it to transfer it needs to be in a .MOV format. Also have you tried updating your iOS? Make sure you are running the latest version of our app as well (3.2).

If you still have problems you can try the following:

I would recommend you to try to open the 'Photos' app before you start a transfer to make sure that the photo catalog is up to date. Opening the photos app forces the database to get updated, then, try to transfer your videos again using our app. Sometimes the photo database needs to be updated before a transfer takes place otherwise the 'Photos' app interface returns an error.

If that does not work then, try this:

1. Open the 'Settings' app on your device and scroll down until you find our app ('Transfer')

2. Change the switch for 'Use old saving APIs' to ON and close the settings app.

Doing this will tell our application to use the old programming interfaces provided by Apple to save your photos. It looks like the new programming interface provided in the last SDK is having some problems with certain photos/videos. I hope that will fix the problem you are having. Let me know when you have a chance to try this out.

Let me know if this works or if you need further assistance!

Warm Regards,

Amber
Photo Transfer
www.phototransferapp.com

One other quick suggestion is to try to convert your video to MOV format using a tool like this:

http://handbrake.fr/

I hope this helps you!

Kind regards,

Enrique
Photo Transfer App