How to locate photos on computer once transferred.

Hello Claudette,

Thank you for posting your question here, I will be happy to help you.

When you transfer photos from our website (from device) you can choose how you want to download your photos. Full resolution or medium resolution. Regardless, once you click on either of those icons you should receive a .zip file on your desktop labeled "photos.zip". Are you able to locate it there?

If not then it will be in whatever folder you have designated for your online content to go once you download it. If you are not sure where this might be then you can use the 'search' function on your computer. In the field just type: photos.zip.

I also suggest to right-click the download photos link to be able to select a destination where to save the files.

Please let me know if this helps or if you can't locate your files!

Kind Regards,

Amber
photo transfer app