PC save to album Blank and create album sends query- no new album

13 years ago • updated 13 years ago • 2

PC to ipad- PC album pull down remains blank. Create new album sends query but cannot find new album name even after uploading pictures. The pictures only go to camera roll.

What am I doing wrong??

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13 years ago

Dear Renay,

Thanks for posting your question here. This problem is most likely due to not having Location Services enabled for our app. Apple requires all apps accessing photos and videos on the device to have location services enabled as many of your photos may be geo-tagged. Please open the 'Settings' app and then go to 'Location services' and then turn on the location services switch for our app. That should fix the issue.

I hope this helps! Let us know if you have any other question or comment.

Kind regards,

Enrique
Photo Transfer App

13 years ago

Hello Renay,

Thanks for posting your question here, I will be happy to help you.

Make sure that you have your location services enabled. This has been a problem for other users and the solution was enabling location services. You can find it by going to: Settings -> Location Services - ON.

If you still have issues, ensure that you have the app running at the same time while trying to transfer photos to your album. Did you create the album using our website or did you create it directly on your iPad?

Thanks!

Amber
Photo Transfer App
www.PhotoTransferApp.com

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