When I try to transfer files from iPhone to PC, it says it's sending files, but never progresses

9 years ago • updated 9 years ago • 1

I'm trying to transfer photos from my iPhone 5 to my PC. The PC connects to the iPhone and lets me select photos to transfer. The iPhone says it's sending files and the PC says it's downloading selected items, but it never progresses. The progress bar stays in the same place and nothing every downloads. I started out with about 90+ pics and assumed it was too large a download. I quit that one and am now trying to download about 12 or 13 pics with the same lack of results. I've used your app for a few years and have never experienced this issue before. Any suggestions?

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9 years ago

I should add, I have rebooted my computer and closed out of and then back in to wireless on both of my devices. They seem to be connected, but just hanging up on the actual transfer. Usually it takes a few seconds to download each pic, but now it won't even download one at a time. I'm also not able to manually copy one photo over and paste into a PC file.

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