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“the video that you tried to transfer is not compatible“

martin porter 12 years ago • updated 12 years ago • 6
I imported my camera roll into iPhoto. It contained images and videos from my iPhone 4 and my current 4s
I then exported all the images and videos to a folder using file>export, with kind set to JPEG, JPEG quality set to maximum.

I have then tried to transfer images and videos to a new 4s, the images transfer fine, but the videos don’t. The error is “the video that you tried to transfer is not compatible“

I’ve tried enabling the “old API “ switch in settings to no avail.

Please help?!
Amber 12 years ago
Hello Martin,

Thank you for posting your question, I will be happy to help you.

Are your videos in a .MOV format? Where they taken with your iDevice? or another device? Make sure you have the app running while attempting to transfer videos. Make sure that your iDevice is connected to the same network while attempting to transfer the video(s).

What is the length/size of the video(s) you are trying to transfer?

Have a nice day!

Kind regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com
martin porter 12 years ago
Hi Amber,

I’ve just checked the video files and they have no length/size and when I try to play them (on the Mac) they are just a 1s movie. I think that this is the way I exported them. I guess iPhoto exports them as a movie, but just effectively 1 frame of the video almsot like a screen grab...

So,
I then just dragged some videos from iPhoto onto a folder in Finder...
And now they transfer fine!
So many thanks for your help.

Only one problem remains, the videos all end up in the end of the camera roll, as if they’ve just been taken? In finder the creation and modified date is correct (i.e. perhaps a few months ago when I shot the video) , but the transfer app doesn’t recognise this?

Any way of ensuring the video is put back into the camera roll in date order?
Amber 12 years ago
Hello Martin,

Thanks for the reply as well the screenshot! Unfortunately there is no way to change the order of the elements on the camera roll. Apple does not provide a way to 'insert' elements on the camera roll other than at the end :(

Hopefully this will be added to iOS6!

Let me know if there is anything else I can help you with!

Kind Regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com
martin porter 12 years ago
how come photos are added in the correct order?
GVdid1 12 years ago
I remember Enrique telling another customer, photos are sorted in the order they are chosen when you click on them.
Amber 12 years ago
Dear Martin,

As gvdid1 said, videos and photos will appear in the order they are selected to be transferred.

I hope this helps! Please let us know if you have any more questions!

Kind Regards,

Amber
photo transfer app

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