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Android videos not transferring
Sorry if this has been asked before, but the Search on GS Communities is notoriously useless :-(
I'm transferring photos from my Generation 1 Moto G to my iPad Air 2, with the paid-for App 5.11 on the iPad and the paid-for App 2.8 on the Moto G. The iPad has about 30GB free at the moment and is on iOS 9.02. The Moto G is on Android version 5.0.2
For my still photos, it works like a champ, but every time it hits a video, it spends a long time transferring it, gets up to 100% transferred, and then reports an error (Cocoa -1), and I have to Skip.
A video file it will not transfer has the following details:-
17.11MB 1280*720 13 seconds Path: /storage/emulated/0/DCIM/Camera/VID_20150828_221219630.mp4
It seems to me this is a bug (though not necessarily in the App), since it starts to tackle the file as if it can transfer it, but only fails at the last; if it knew it could not transfer it, I'd expect it to fail straight away.
This also, BTW, meant I had to babysit the app for 90 minutes while it transferred my 197 files, as it failed in the same way at each video, and needed the manual Skip intervention. If it's going to do this a lot, an 'Autoreply Y to Skip' option would be valuable.
Though maybe I have just been unlucky :-(
All help welcome, and if you would like any further details, please let me know what you need to know here.
I'm transferring photos from my Generation 1 Moto G to my iPad Air 2, with the paid-for App 5.11 on the iPad and the paid-for App 2.8 on the Moto G. The iPad has about 30GB free at the moment and is on iOS 9.02. The Moto G is on Android version 5.0.2
For my still photos, it works like a champ, but every time it hits a video, it spends a long time transferring it, gets up to 100% transferred, and then reports an error (Cocoa -1), and I have to Skip.
A video file it will not transfer has the following details:-
17.11MB 1280*720 13 seconds Path: /storage/emulated/0/DCIM/Camera/VID_20150828_221219630.mp4
It seems to me this is a bug (though not necessarily in the App), since it starts to tackle the file as if it can transfer it, but only fails at the last; if it knew it could not transfer it, I'd expect it to fail straight away.
This also, BTW, meant I had to babysit the app for 90 minutes while it transferred my 197 files, as it failed in the same way at each video, and needed the manual Skip intervention. If it's going to do this a lot, an 'Autoreply Y to Skip' option would be valuable.
Though maybe I have just been unlucky :-(
All help welcome, and if you would like any further details, please let me know what you need to know here.
Customer support service by UserEcho
So sorry for the long delay responding to you! The videos in mp4 format should be compatible with your iPad. I wonder if your android device is using a different video codec that is causing the problem.
It is normal that the transfer takes longer for videos as they are bigger files and it is also normal unfortunately that the error comes at the end of the transfer since we need to first get the entire file and then try to save it to the photos app. The error comes when we try to save it to the photos database and unfortunately Apple does not provide a more descriptive error when a problem saving to the photos database happens although usually this error means that the file being saved is not compatible with the device.
All the versions that you mentioned are the latest so that can't be the problem. I'm afraid it has to do with the video not being compatible on the iPad although I just ran a test to transfer from a Galaxy nexus to an iPad Air and worked ok :/ I'm a bit puzzled with this one.
A good test would be to put that video somewhere else like in Dropbox or Google Drive and try to save it from there to the device. Or to transfer the video to a computer first and then try to upload it from there to the iPad. Perhaps you have a chance to try this? Let me know.
Regards,
Enrique
But I'm not familiar with the Galaxy nexus, and as far as I know, there is either a Galaxy from Samsung, which has a Samsung-tweaked Android, or there is a Google Nexus, running as plain vanilla an Android as you can get, as does my Motorola Moto G, since Google own Motorola now.
Can you please clarify which one it was?
All I can think, based on your explanation above, is that perhaps the iPad does not like the file name of the mp4.
I presume that you, and the iPad app, don't change file names, though this may not be the case; folders would certainly need to change, I imagine.
I will try the things you suggest to move one of these files by a different route when I have some time this weekend, and I will report back.
Roy