iPhone 4s camera videos causing video format error message when transferring to IPad 1

13 years ago • updated 13 years ago • 1

Every time i try to send videos recorded on my iPhone to my iPad, it connects and starts to transfer but then an error message is displayed telling me my video format is not supported. This happens with every single video that I have recorded with my phone, which doesn't make any sense to me. I dont own a laptop yet so I can't check to see if the videos will transfer to iTunes.

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13 years ago

Dear Kenneth,

Thanks for contacting us. I'm sorry you are having problems with the app. Your iPhone 4S takes video using a resolution that your iPad 1 can't play. However, our app should detect the device type and make the appropriate adjustment to the video before the transfer so your iPad can play it. When did you install the app? Make sure that you have the latest version of the app on both iPhone and iPad.

Also, if the problem continues then open the 'Settings' app on your iPad and then scroll until you find the settings for our app. Then, turn ON the switch that says "Use old saving apis'. Then try the transfer again to see if that helps.

I hope this is useful. Let me know when you try these things.

Kind regards,

Enrique
Photo Transfer App

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