Can't upload videos of any significant length

13 years ago • updated 13 years ago • 1

I have five videos on my iPhone that I am trying to bring onto my computer. The one video that is approximately 7 minutes long works just fine. The others are 45 minutes or longer and when they finish transferring, I always get the same error message, "The document XXXXXX could not be opened. The movie's file format isn't recognized." I have already set the app's preference to allow for videos of up to 3700 seconds in length. I would appreciate any help.

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13 years ago

Dear Daniel,

Thanks for contacting us. I'm sorry you are having problems with the app. Let's try a few things to see if we can get this sorted out. First thing is to check if you have enough free space on your iPhone to transfer the video. Our app needs to make a temporary copy of the video to be able to transfer it to your computer so it needs some free space to create the temp copy.

I would recommend you to uninstall the app and install the app again, this ensures that there isn't any temp or cache file staying around for the next transfer (don't worry you will not have to pay for the app again when you re-install it). Then try the transfer of your video again. One thing I would recommend you is to have the iPhone and computer as close as possible to the wifi router to increase the download speed.

Then when the transfer is over try viewing your video with QuickTime - download latest version from here:

http://www.apple.com/quicktime/download/

Or using VLC which is another good free software to watch videos on computer:

http://www.videolan.org/vlc/

I hope this helps you. Let us know if you need further help.

Kind regards,

Enrique
Photo Transfer App

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