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"Upload Photos" button missing on PC transfer page

Will 15 years ago • updated 13 years ago • 4
No "Upload" button. I have tried it on 2 different computers, in IE and Firefox on both, but the PC web page does not display an upload button to upload photos from the PC. I can transer from my iPad to the PC with no porblems.
I verified having the latest version of Flash installed on both, rebooted, etc...
Any idea what's wrong? Thanx!
Enrique Rodriguez 15 years ago
Hello Will,
Thanks for posting your question here. I'm sorry you are having problems with the app. We have another customer reporting the same issue and we are investigating the problem. We haven't been able to reproduce the issue on our side so we need to spend more time looking for the possible cause of the problem.

Have you been able to upload any photos before? Or, you've never seen the upload button on the transfer page? Do you have the app installed on an iPhone as well or only on the iPad?

Also, do you have another computer on the same network where you can test the app? Do you have an anti-virus or some type of internet security program installed on your computer?

Any extra information that you can provide us will help us figuring this out. Thanks for your patience and help with this!

We look forward to hearing more details from you.

Best regards,

Enrique
Photo Transfer App
Enrique Rodriguez 14 years ago
Hello Will,

Just wanted to follow up with you to see if you had a chance to try the app using a different computer. We are still investigating this issue but we don't have any solid clues.

One other thing we could try doing is for you to install the debug version of the flash player on your computer to see if any error pops up. Here is the install link for the debugger version of flash player which is the same as the normal version but it gives you error information on the flash movies you load:

http://www.adobe.com/support/flashpla...

(download the one that says 'Download the Windows Flash Player 10.1 ActiveX control content debugger (for IE) (EXE, 2.93 MB)')

We have not been able to reproduce this issue here but we have couple of other customers experimenting the same problem so we are trying to understand how this is happening.

Thanks! Let me know if you have any other information.

Kind regards,

Enrique
Photo Transfer App
thaddeus rogers 13 years ago
Hello we are having a similar issue here, have updated flash to the latest available player version, the computer is using IE8, we can download photos correctly and the download button is present, but the upload is not.
Amber 13 years ago
Hello!

I would recommend trying to load the IP address in another browser? Perhaps Google Chrome or FireFox?

Some users have experienced some issues with IE and found that if they switched to another browser they where able to have more luck loading the page and flash being updated, the button shows up.

Please let me know if this helps!

Kind Regards,

Amber
photo transfer app

Customer support service by UserEcho