On Win. 7 PC can't upgrade from 2.0 to 2.3 or 2.4

9 years ago • updated 9 years ago • 1

When I use Photo Transfer with my PC, I am asked if I want to upgrade from vs. 2.0 to 2.3 (now 2.4) and I answer "yes." The ribbon bar moves across, but nothing happens and I am left with
vs. 2.0. This would be OK except I asked the question about upgrading every time I open the program.

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9 years ago

Dick,

My apologies on the long delay in response back to you on this.

If you are referring to our desktop app, I would recommend downloading the update from our website directly ( www.phototransferapp.com/desktop ) and then ensure t downloads fully. Extract the zip file and run the .exe file.

I would also like to recommend that you make sure you are running the latest version of adobe air https://get.adobe.com/air/

Please let me know if this helps or if you continue to experience issues!

Best,

Amber

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