Orientation Issues

13 years ago • updated 13 years ago • 2

I have no problem getting my photos to transfer from my phone to my computer but once they are on the computer I can't open to edit and the orientation is wrong on a lot if them so they come out sideways :( I even tried to manually rotate them in my iPhone and then retransfer but they still saved to my computer as all landscape. Any suggestions?

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13 years ago

Hello Shasta,

Thanks for posting your question on the forum, I will be happy to help you.

What program are you using to view your photos? If you are viewing your photos on the web browser some pictures will not be rotated on the proper way. This is because the browser can't detect the proper rotation header.

To solve this please use the 'Download all photos as zip file' and then open your photos with a image viewing software on your computer. Using the default software, it usually comes with an option to rotate your photos and once you go to the next photo, it will save the new orientation.

Please let me know if this helps or if you have any more questions!

Kind regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

13 years ago

One more thing to add is to make sure that you extract the photos from the zip file before you start editing them. If you try to edit them while they are still contained on the zip file you may have problems with the rotation and saving the files after you edit them.

Let us know if you have any other question or comment.

Best regards,

Enrique
Photo Transfer App

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