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Can't begin to use this app!
We bought an iPad for my daughter to use as an assistive communication device. After a lot of research, we chose a program that tells stories. But we need a way to download photos from Picasa 3 on my PC to the iPad. I thought that this program would be the answer. But I can't connect. The address that the iPad gives me to type: http with a series of numbers, won't do anything. I've tried MANY times in 3 search engines to connect, but it refuses. Both the computer and iPad are using the same router, and I have restarted it as well. Nothing! Do you offer live support, or even have a way to take over my computer to help me? I am extremely frustrated.
Customer support service by UserEcho
Thanks for contacting us. I'm sorry you are having trouble using our app. Can you please tell us what address is the app giving you? Also, please tell me what type of wifi router do you have. There are some wifi routers that come configured to block communication between devices which causes this problem. Let me know this info and I will be happy to help.
Kind regards,
Enrique
Photo Transfer App
http://192.168.2.4:8080
I'm sorry I didn't respond earlier. The address that you sent me looks good so that's not the problem. Did you type the address directly on the address bar of your web browser? You should type it directly on the address bar of your web browser and not on the search box.
Also, I did some research about your router and it seems that it may be configured to block communication between devices which could cause this problem. Are you familiar with the settings of your wifi router? If not, we can try another way. One is to create an ad-hoc wifi network (direct link) between your computer and your iPad. For this you would have to tell me the type of computer you are using (Windows XP, Vista, windows 7?) so I can send you the right instructions. Another option is for you to connect your iPad to your computer via the white USB cable (if you have it) and then use iTunes to sync your photos that way (without our app). After you connect your iPad to your computer, launch iTunes and then select your iPad and go to the 'Photos' tab so you can select a folder to sync your photos.
I hope this helps. Let me know if you want to try the adhoc route. And again sorry you have had trouble with the app.
Best regards,
Enrique
Photo Transfer App