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I am attempting to transfer photos from my new IPhone to my new IPad. The first time I did this, a couple of days ago, there was no problem. This time, the IPhone appears to be stuck "loading albums" although I've only added a few more photos since I first used this app. What could be the problem?
Customer support service by UserEcho
Thanks for posting your question here. I'm sorry you are having problems with the app.
Please follow this instructions to solve the 'loading albums' problem:
1. Open the 'Settings' app on your iPhone
2. Go to the 'General' settings
3. Go to 'Location Services'
4. Make sure that the switch is turned ON for 'Transfer' (our application)
5. Close the settings app
6. Run Photo Transfer again and check if the albums load (they may take a few seconds to load)
(The reason why location services should be enabled for our app is because on the new version of the iPhone OS photos are now considered a location service since they have the GPS location of the place where you took the photo. So now when accessing your photos the OS requires our app to have permission to use location services).
Another suggestion is to open the 'Photos' app on your iPhone and then simply close it and go to our application again. Opening the Photos app ensures that the photo catalog is refreshed so our app can read it.
Finally, please make sure that you have the latest update of our application (version 2.1). Go to the app store app on your Iphoneand check that you have the latest update of 'Photo Transfer App'.
I hope this helps. Please let us know if you continue having problems. We will be happy to help.
Best regards,
Enrique
Photo Transfer App
Did you try turning on the location services on your iPhone and your iPad? They both need to have this permission enabled to transfer photos. Let us know if you need more help.
Best,
Enrique
Photo Transfer App