Browser connects find but times out stopping download

13 years ago • updated 13 years ago • 3

Hi. I have been able to connect the phone and the browser using the web address given on the iphone device. However, when I select the "Download all photos as zip file in Full resolution" option to download from the phone to the computer, the browser gives an error message that says "Internet Explorer cannot display the webpage" after about a minute or so. I have tried this with other browsers and get the same error message. I am using a Belkin wireless router on a Windows 7 PC and the phone is on the same wireless network. I seem to be able to connect fine but not able to maintain the connection during the download. Please help.

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13 years ago

Correction to question title: Browser connects "fine" but...

13 years ago

Hello Carlos,

I apologize for the delay in response. I will be happy to help you.

Does something happen on the iPhone side when you click the "Download" button on the transfer page?

I would like to suggest that you try and download a smaller batch of photos at a time to see if this works. Also make sure that both devices are connected to a strong wifi network. This is to ensure that the connection isn't dropped while you attempt to connect.

Thanks!

Kind Regards,

Amber
Photo Transfer App

13 years ago

Hi Amber:

I was able to get the transfers to work when I downloaded no more than 50 pictures at a time. I have a large batch of about 1,500 pictures that I need to get off the iPhone so I will just have to do it 50 at a time instead of 100 at a time as I was trying to do. Going forward, it won't be a problem since I will download more often with smaller batches.

Thanks for your help.

Carlos

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