trying to open this app

Me neither...

That's at least two of us and I bet there are a lot more. I have the FT app icon on the screen but when I click on it nothing happens.

Hello Robert & Lilhale,

I'm sorry to hear you are having issues locating our app.

I would recommend that you flip to the 'search' option on your iDevice and from there type in "transfer". If our app does not come up I would recommend opening up the App store on your iDevice and reinstall it from there. If that doesn't work I would then suggest you go to iTunes, download the app to iTunes, plug your iDevice in and sync the app that way.

Other users with the same problem turned off / on their devices and that seemed to make the app visible.

Please let me know if you continue to have problems!

Kind Regards,

Amber
photo transfer app
www.PhotoTransferApp.com

Thank you as I was able to get it working by following your suggestions. Now my worry is that it has been 'uploading albums' for nearly three hours now and I don't want to interrupt the flow if this is how it is supposed to work. I do have over 65,000 photos and hundreds of albums in my iPhoto would could be the reason. Maybe there is a shortcut I should have taken.
Thanks for your help. Maybe you could explain this uploading matter.
Bob

Let me correct my reply. I have hundreds of 'events' not albums in my iPhoto.

Another correction: 'Loading' not uploading. Looks like it's going to go all night and I hope nothing breaks!
Bob

Dear Robert,

Is the 'Loading' message appears when you touch the 'Select' photos? If yes, then maybe you haven't given permission to the app for 'Location Services'. Unfortunately Apple requires all apps that read albums and photos to have 'Location Services' enabled because some of your photos may be geo-tagged. There is nothing we can do about that so please open the 'Settings' app on your iPad and then touch the 'Location Services' options and make sure that our app is ON. Then try to go and select the photos again.

I hope this helps you!

Best,

Enrique

This did help! It was running all night 'loading albums with no result, but as soon as I turned on 'location. Now I have to find out how to delete photos once I have selected them since there are a few that I added that I would like to eliminate. Thanks for all the support staff's help.
Bob

Hi Robert,

Our app can't delete photos from your device - Apple does not allow that. If you are sure you want to delete them you can use the native 'Photos' app to do that if your photos are on the camera roll. If you want to delete those from other albums then you need to remove them using iTunes when you connect your device with your computer.

I hope this helps.

Best,

Enrique