video quality

Dear Oscar,

Thanks for contacting us. Our app transfers your videos exactly as they are stored on your device, we don't modify the video files in any way. Most likely the issue is that your computer is having trouble playing the videos due to either memory or speed issues. The iPhone 4 and 4S take videos at very high resolution so you need a computer that has enough memory and speed to play them. Try to close some other programs on your computer and make sure you have the latest version of Quick Time:

http://www.apple.com/quicktime/download/

You can also try playing them using VLC:

http://www.videolan.org/vlc/index.html

I hope this helps you! Let us know if you have any other question or comment.

Best,

Enrique
Photo Transfer App

Thanks for the help, its playing fine now.