Cannot Backup from Ipad 2 to Win10 PC

9 years ago • updated 9 years ago • 3

Hi,

The PC app cannot complete a backup of the photos on my iPad 2. It hangs at the "initiating backup" screen, then gives me this error message. What's wrong?

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9 years ago

Dear Adi,

Thanks for contacting us. Interesting, seems like you have lots of albums on your iPad - it looks like the app is recognizing them as events - and the id (from the error message) is quite strange. Can you check and tell me if any of the folders have perhaps a ':' or '/' character on the name? That may mess up the backup when the app tries to create the folder in the computer.

One thing to try is to backup a few albums first, like say the first 3 albums and see if that works, then continue with a few other albums and see where the app gets stuck, that will be helpful to us to figure out where the issue is.

Sorry you had issues with the app.

Kind regards,

Enrique

9 years ago

Hi,

I tried backing up only the first 3 albums, and it gives me the following error message:

9 years ago

Interesting. Seems like there is one album called '0' which in theory should not be a problem but given the error message the album ID of that album has lots of '0000' in it which is really never the case with internal album id's. Can you tell me if you skip that album if the backup goes well? Just uncheck that particular album and see if the app continues.

Also, is that '0' album synched with iTunes or was it created manually?

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