App crashes when sending pictures from iPad to MacBook

13 years ago • updated 13 years ago • 1

When I try to send pictures from my iPad to my MacBook, my ipad hard drive gets maxed out and the app crashes. After the app crashes, my iPad shows 0 available space left on the harddrive. The only way I can get that space back is if I delete the app. Why does it do this?

Vote

Replies 1
Oldest first
- Newest first
- Oldest first

13 years ago

Dear Ben,

Thanks for contacting us. I'm sorry you are having problems with the app. In order to transfer your photos in a zip file our app needs to group the photos together first and then transfer them to your computer. If the iPad runs out or space in the middle of the grouping of the photos then this problem may occur. What I would suggest is to either try making a bit more space on the iPad by deleting some apps/data or to try to transfer your photos in smaller batches so there is enough space to create the temporary zip file. The app should remove the temporary zip file after the transfer is done.

We will look into coming up with a better solution to avoid this. Please let us know if you continue having problems or if you have any other question.

Best,

Enrique
Photo Transfer App

Customer support service by UserEcho