Huge cache remains after closing the app from a large upload

12 years ago • updated 12 years ago • 2

The app does not delete the cache after uploading or closing the app. I uploaded 5 videos from my phone to the windows computer and afterwards the app shows it's 300+ mb in size in the settings > usage. Why doesn't the app clear it's cache after closing the app?

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12 years ago

Dear Jeff,

Thanks for contacting us. The temporary files should be deleted after the transfer is completed unless there was a problem during the transfer. What version of the app are you using? Please make sure that you haver the latest version 3.3. We will take a deeper look at this issue. If you still see the space taken by the app you can delete the app and re-install it (you won't be charged again) to clear all temporary files from it.

Best regards,

Enrique
Photo Transfer App

12 years ago

Thanks for the reply. The app is the current version. I'm running iOS 5.1.1. The app definitely holds on to cache and won't clear it. I can delete the app and reinstall it to clear it, but I shouldn't have to do that. That's just a bandaid to a bug that needs to be fixed. This is an awesome app that I love to use, but please check the code and see if there is a way to force the cache to empty.

Customer support service by UserEcho