- General
-
Bugs
+1
App crashes on Find Devices
App crashes when selecting Find Devices on MacBook Pro running Sierra 10.12.3. iPad Air 2 running iOS 10.2.1, connected on same Wi-FI network. Completely removed app and reinstalled it from the App Store.
Gist of error message:
Process: Photo Transfer App [48128]Path: /Applications/Photo Transfer App.app/Contents/MacOS/Photo Transfer App
Identifier: com.erclab.mac.phototransferapp
Version: 3.51 (3.5006)
App Item ID: 509182449
App External ID: 820873843
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Photo Transfer App [48128]
User ID: 501
Date/Time: 2017-03-07 09:18:34.753 -0600
OS Version: Mac OS X 10.12.3 (16D32)
Report Version: 12
Anonymous UUID: 5163E1EE-AB7B-D429-9972-2CB3D28592C3
Time Awake Since Boot: 70000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]
Application Specific Information:
Crashing on exception: Invalid parameter not satisfying: aString != nil
Gist of error message:
Process: Photo Transfer App [48128]Path: /Applications/Photo Transfer App.app/Contents/MacOS/Photo Transfer App
Identifier: com.erclab.mac.phototransferapp
Version: 3.51 (3.5006)
App Item ID: 509182449
App External ID: 820873843
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Photo Transfer App [48128]
User ID: 501
Date/Time: 2017-03-07 09:18:34.753 -0600
OS Version: Mac OS X 10.12.3 (16D32)
Report Version: 12
Anonymous UUID: 5163E1EE-AB7B-D429-9972-2CB3D28592C3
Time Awake Since Boot: 70000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]
Application Specific Information:
Crashing on exception: Invalid parameter not satisfying: aString != nil
Customer support service by UserEcho
Thanks so much for reporting this problem and so sorry about this!
We have couple of other people reporting this problem and we are trying to replicate. Does this happen every time you connect or are you able to eventually connect to your device? Also, do you have other apps running at the same time when you try to discover devices? Are you using any other type of special software on your computer? We are trying to figure out how to replicate the problem as we haven't been able to reproduce on our testing equipment and the log messages are not providing the full information of the source of the crash.
Any other detail that you can provide us will be very helpful. In fact, if you can record a video of the issue happening on your computer we would be happy to send you an iTunes gift card to thank you. You can send it to our support email: support@phototransferapp.com
Sorry for the trouble and thanks in advance for any further details on the crash.
Kind regards,
Enrique
Photo Transfer App