HD movie file transfers from iPhone 4S to MacBook Pro not working!

12 years ago • updated 12 years ago • 2

I bought and downloaded the IOS version of this app around a week ago - primarily to transfer video content from my iPhone 4S to my MacBook Pro. I also downloaded and installed the companion app (to be able to do WiFi transfers) directly to the laptop.

I successfully transferred a handful of photos as well as two very short (approximately 10 seconds) HD movies.

Unfortunately, I've run into problems transferring any HD videos of greater length. Just today I attended a training class and recorded two videos - one running about 3 minutes; the other nearly 12 minutes in length. When I attempt to transfer either one, Photo Transfer ends up either crashing on my iPhone (after a minute or more of "Preparing files") or downloading a Zero KB .mov file that won't open and play in QuickTime.

What's going on here? Are the files too big to be transferred using this application? Thanks in advance for any suggestions or feedback.

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12 years ago

Dear Doug,

Thanks for contacting us. I'm sorry you are having problems with the app. I believe what's happening is that the mac app is timing out while waiting for the iPhone app to complete the process of creating the file to be transferred. I opened a ticket for this and we will be reviewing this issue to fix it as soon as possible.

In the meantime there is a quick solution for this. Please use the web interface to transfer your videos. Follow the same procedure as before but after your device is discovered by the Mac app just click on the 'Web interface' button located on the top right corner of the Mac app. Then please select the video that you want to transfer using your device and you should be able to transfer your video this way. Also, one extra suggestion is to re-install the app from your device to make sure that no temporary files were left during the failed transfers. Simply delete the app from your device and install it again from the app store (you won't be charged again).

Again, I apologize for this issue. We will be working to fix this. Please let us know when you have a chance to try transferring your video via the web interface.

Best,

Enrique
Photo Transfer App

12 years ago

Thanks for your response and suggested alternative approach, Enrique. The web interface worked without a hitch (except for the fact that when I right-clicked the movie to do a 'Save As' I was told I had to change the file extension to JPG). I ended up just downloading to my Downloads folder and renaming them after the fact.

Regards,

Doug

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