iPad to PC problems (and storage problems)

12 years ago • updated 12 years ago • 1

I am trying to transfer pics from my iPad to my PC and am encountering problems. I've tried to transfer multiple times today and I dont know if I am just too impatient. Two times I have let the app stay open where it is saying transferring... and also preparing photos, then after about 10 minutes it says storage almost full. There is then something saying I should basically buy more storage for at least $20.00/year for a total of 15 GB iCloud storage. I hope this explains my problem.

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12 years ago

Hi Kellie,

Thanks for contacting us. I'm sorry you are having problems with the app. Our app needs some extra space to transfer your photos. We have to group photos together to be able to transfer them to your computer which requires some extra free space on the device. If you can, please try to clear up some space on your iPad by deleting big videos or apps that require a lot of space on the iPad. Also, let's re-install our app on your device so we are sure that there is no temporary files that may be taking space. Please delete our app from your device and install it again from the app store (don't worry you will not be charged again to re-install the app). Then after you made some extra space on the iPad please try your transfer again.

BTW, you don't need to purchase extra space of storage on iCloud. Our app does not use iCloud to transfer your photos so don't need to buy the extra storage.

I hope this helps you! Please let us know if you have any other question or continue having issues.

Best,

Enrique
Photo Transfer App

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