Can't cancel a proposed transfer

12 years ago • 1

How do I cancel a transfer before I start one? The only options on the page are " send", " help", and the star icon.

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Dear DT,

Thanks for contacting us. Is the app stuck on the 'Send' screen? What happens if you touch the 'Send' button? The app should take you back to the main screen. If you can't get out of that screen maybe you will have to re-install the app. Simply uninstall the app (by holding your finger over the app icon's for couple of seconds) and then install it again from the App Store (don't worry you will not be charged to install it again).

I hope this helps you. Please let us know if you continue having issues. We will be glad to help.

Best,

Enrique
Photo Transfer APp

Customer support service by UserEcho