Video/Photo Mix Transfer Problem

12 years ago • 1

I can transfer an album containing photos only. A mixed album with photos and videos will not transfer even if videos are not selected. A mixed transfer provides a screen for transfering videos but will not allow photo transfer. Must reboot both iPad and Windows computer before app will work again. Working with W7 64 bit computer.

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13 years ago

Dear Bob,

Thanks for contacting us. I'm sorry you are having problems with the app. What format are you videos? And, are you trying to transfer from Windows to iPad or from iPad to Windows. Please note that the videos need to be in MOV, MP4 or M4V format. Also, note that you need to transfer photos and videos separately using the 'Upload photos' and 'Upload videos' buttons on the transfer web page.

I hope this is useful. Please let us know if you have any other question or comment.

Best,

Enrique
Photo Transfer App

Customer support service by UserEcho