Photo Transfer App Deleted photos from my Iphone

13 years ago • updated 13 years ago • 1

I was going to copy photos from my Iphone4s to my Macbook Pro and when I started the App on the Macbook it showed the albums and photos on my phone and when I went to create(I thought I was going to create an album on my macbook) an album with the same name as that on my phone it overwrote and deleted all the photos on my phone with the album of the same name 964 photos. I was really bummed out. There should have been some way of knowing what was going to happen or at the very least an inability of being able to delete photos or directories on a device other than the one being worked with

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13 years ago

Hello Tracy,

I am sorry you are having issues with the app and your photos are missing. Our app does not delete nor modify any content on your device at all nor should it have deleted any photos from your device. Same with Albums. Apple does not provide a way to delete entire albums, you would have to go in and delete them all manually or unsync them from your device using iTunes.

Did you create the album using our Mac App? You can create an album with the same name using the Photos App on your device and it doesn't remove / delete any content from an album with the same name, it just creates a duplicate of that album.

Could the photo's have been synced with iTunes and are somewhere on your computer? You could try to locate them using finder.

Please let me know how I can assist you further, I will be happy to do so!

Kind Regards,

Amber

Customer support service by UserEcho