help with error message

13 years ago • updated 13 years ago • 1

keep getting an error message that says unable to create a request (bad url)
i do have good wifi connectivity as all other devices that connect to wifi have been switched off

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13 years ago

Hello Louise,

Thank you for posting your question here, I will be happy to help you.

Are you trying to transfer a video? If so please make sure that your video is in a .MOV format. What is the length and size of the video you are trying to transfer?

Make sure you keep the app running while you attempt to transfer as well as this can cause the transfer not to go through and produce an error.

Please let me know if this helps or if you need further assistance :)

Kind Regards,

Amber

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