Trouble transferring pics

13 years ago • updated 13 years ago • 1

I am trying to transfer my photos from camera roll thru app. When I am at the screen that says select pictures there are no pics. When the screen that says camera roll pops up and I touch it , it goes back to my home screen and no pics are selected. In oTher words I cannot select pics from my camera roll.

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13 years ago

Hello Rae,

I will be happy to help you. Thank you for posting your question here.

I am sorry to hear you are having issues with the app. I would recommend that you close out our app and launch your photos app first. Once you launch the Photos App then launch our app. This will be sure that your photos library will restore the data.

Make sure you are running the latest version of our app as well. It is 3.3.

Please let me know if this helps or if you continue to experience the same issue.

Kind Regards,

Amber
photo transfer app

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