Several blank icon placeholders in the photo gallery with the words jpg

13 years ago • updated 13 years ago • 1

Followed all the steps to transfer pics from my Apple computer to my Ipad 2. The problem is that when they are loaded into the Ipad, several pics are missing (only a blank gray box where picture should be). I can I fix this?

Vote

Replies 1
Oldest first
- Newest first
- Oldest first

13 years ago

Hello Wendy,

Thank you for posting your question here, I will be happy to help you.

We've noticed that sometimes the iPad has trouble saving photos that are in very high resolution, so maybe a good test would be to resize one of your photos that are not transferring correctly before uploading them to the iPad to see if that helps.

I have another suggestion as well that might help. Please follow this instructions to enable a workaround that should help to solve this issue:

1. Open the 'Settings' app on your iPad and scroll down until you find our app ('Transfer')

2. Change the switch for 'Use old saving APIs' to ON

Doing this will tell our application to use the old programming interfaces provided by Apple to save your photos. The old programming interface is more forgiving in terms of photo format and size.

Let me know how it goes when you try to reduce the resolution before uploading.

Kind regards,

Amber
Photo Transfer App
http://www.phototransferapp.com

Customer support service by UserEcho