Problems sending videos from iPhone 4S to iPad 2.

13 years ago • updated 13 years ago • 1

I've been trying to copy my videos from my iPhone 4S to My iPad 2 for a while, but all that happends is that i get this error message that it can't connect to the selected device, the iPhone does not pop up automaticaly in the App either, as long as i only trying to get videos, followed the FAQ and troubleshooting guids as well, but no luck :( what to do?

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13 years ago

Dear Tobias,

Thanks for contacting us. I'm sorry you are having problems with the app.

I would recommend to double check that your iPhone and your iPad are connected to the same wifi network as sometimes they may join another nearby network automatically. Also, are you using a home wifi network or a public network? Some wifi networks are configured to block the communication layer that our app uses to transfer photos.

You could also try to reset your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again from your iPhone an your iPad and try the transfer process again.

I hope this helps. Please let me know how it goes.

Kind regards,

Enrique
Photo Transfer App

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