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I paid $2.99 for something that has taken 4 hours of my life so far!
It worked once but now I have different options. Instead of "Download All Files as a zip file in full resolution"(which worked like a charm!) it asks "Download all files as zip file in PNG format or XMP format"
My computer doesn't know what to do with either of those types of files so now it won't work.
I have tried them both ways and when I extract them, my computer only shows me four or five pictures.
My computer doesn't know what to do with either of those types of files so now it won't work.
I have tried them both ways and when I extract them, my computer only shows me four or five pictures.
Customer support service by UserEcho
Thanks for contacting us. I'm sorry you are having problems with the app. It seems that some of your photos may have multiple representations which may be causing the app to offer the download in the different formats PNG and XMP - this usually happens if you edited a screenshot on your iPhone. There is 2 quick ways to go around this problem. First, after you select the photos that you want to transfer go to the transfer web page (as you did before) and then add "photos.zip" to the end of the address to start downloading the images instead of clicking on one of the 2 formats offered. That will trigger the download containing the full resolution version of your images. The address will look like this: http:///photos.zip -- after you type that the download should start.
The second option is to download our Mac app from here (if you have a mac computer):
http://itunes.apple.com/us/app/photo-...
I hope this is helpful to you! Let us know if you continue having issues. I will be glad to help. We will look at this issue to solve it as soon as possible.
Best,
Enrique
Photo Transfer App