video clips not uploading properly from ipad to macbk pro.

12 years ago • updated 12 years ago • 1

I have video clips on my iPad that came from my canon digital camera. They have a weird filename on the iPad with .avi and .thm both in the filename. When I upload them to my macbook pro, The file gets saved but I can't view or preview it. It seems like it is not in the right file format. seems to be received as jpg. I tried renaming to .MOV but that did not work.

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12 years ago

Hello Mary,

I will be happy to help you!

What is the length/size of the video? In order for it to transfer it needs to be in a .MOV format. So if you did convert it to a .MOV format, it should be played.

Make sure you are running Quicktime to watch the video. Also, make sure you are running the latest version of quicktime. You can find out here: http://www.apple.com/quicktime/download/

If you have issues with QT then I would recommend using VLC: http://www.videolan.org/vlc/index.html

Please let me know if this helps you!

Kind Regards,

Amber

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