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App fails when transferring 392mb file from PC to iPad.
Cannot transfer a 392mb video file. Get "error" on the iPad... saying maximum size is 400mb.
Customer support service by UserEcho
Customer support service by UserEcho
Thanks for posting your problem here. I'm sorry you are having issues with the app. We did some research on our code about this and we realized that there is a conversion issue with the Megabytes and the actual number of bytes in the file. 1 Mb is equal to 1,048,576 bytes (2^20) so, your file of 392 Mb is actually: 411,041,762 bytes. Currently our limit is set to accept 400,000,000 bytes which is why you get the message that the file is to big to be uploaded.
I apologize about this problem. We need to update our code to be able to accept bigger files and avoid this confusion. What we can do for now is to send you a temporary binary file with this problem fixed before we put an update on the app store. Please send us an email to support [at] phototransferapp [dot] com so we can send you some instructions on how to do this. Again, sorry about this. We will try to fix this as soon as possible.
Kind regards,
Enrique
Photo Transfer App
Is there a solution to this issue or has the problem gotten worse?
David C