Error message on video transfer

13 years ago • updated 12 years ago • 2

Hello I just bought the app and want to use it to transfer pictures and videos. Transferring pictures went fine, but when I try to transfer videos I get the following error message..."The sender device responded but does not have pictures to share. Please select some photos on the sender device try again". This is after I have selected the video in my camera roll and started the transfer to the receiving device. I have an iPhone 4 sending and an iPad receiving, both updated to iOS 5. Any help is appreciated.

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13 years ago

Dear Osxarm,

Thanks for contacting us.

How long is the video you are trying to transfer? You might want to change the max video duration.

If it is longer than 5 minutes you may need to make a change on the settings to allow the transfer. Here is what you need to do if the video is longer than 5 minutes: Open the 'Settings' app on your iPhone and go to the settings for our app 'Transfer'). Then change the limit for the setting 'Max video duration' to 600 seconds (10 mins) or whatever you need. Please note that it may take a while to transfer if the video is very long.

Please let me know if this helps!

Kind regards,
Amber
Photo Transfer App
www.PhotoTransferApp.com

12 years ago

This solution enabled the transfer, but then I gotta error message saying the video isnot compatiblewiththisdevice. Now what? I am grateful for any help.

Customer support service by UserEcho