Video not compatible with this device?

Hello,

I will be happy to help you.

Our app supports videos in .MOV format. Was the video taken on your iPhone 4? Also what version if iPad are you sending too? Do you have the latest version of the app installed on both devices? Make sure to keep the app running on both devices.

Note: Sending a high resolution video taken on an iPhone 4 (iPhone4s) to an iPad lower then iPad3 may result in low quality because iPads lower then iPad3 cannot support high retina display ( or HD video 1080p ).

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If you continue to have issues...
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I would recommend you to try to open the 'Photos' app before you start a transfer to make sure that the photo catalog is up to date. Opening the photos app forces the database to get updated, then, try to transfer your videos again using our app. Sometimes the photo database needs to be updated before a transfer takes place otherwise the 'Photos' app interface returns an error.

If that does not work then, try this:

1. Open the 'Settings' app on your device and scroll down until you find our app ('Transfer')

2. Change the switch for 'Use old saving APIs' to ON and close the settings app.

Doing this will tell our application to use the old programming interfaces provided by Apple to save your photos. It looks like the new programming interface provided in the last SDK is having some problems with certain photos/videos. I hope that will fix the problem you are having. Let me know when you have a chance to try this out.

Have a nice day!

Kind regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com