Location services and iOS6

12 years ago • updated 12 years ago • 1

I just upgraded to iOS6. When I started the app today I mistakenly chose to not enable location services for this app now I can't access my photos. I have location services enabled on the phone and changed the services for the app but it still won't access my photos.

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12 years ago

Hi Diane,

Thanks for contacting us. The way to authorize apps to access your photos has changed on iOS6. We are preparing an update to reflect this change. In the meantime, please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...

iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

I hope this helps you. Let us know if this fixed the issue!

Best,

Enrique
Photo Transfer App

Customer support service by UserEcho