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Unable to Transfer 1GB Video File from iPhone 4S to iPad 3
Here are the details related to this issue:
1. I am running the latest version 3.4 of the app on both the iPhone 4S and the iPad 3.
2. I am running iOS 5.1.1 on both the iPhone and iPad.
3. I can transfer small video files between these devices with no problem.
4. The video file I am trying to transfer was taken using the built-in Camera app on the iPhone 4S.
5. I increased the default video length limit in the Settings on both my iPhone and iPad to 5000 seconds (i.e. from the default of 2000).
6. I turned ON the “Use old savings APIs” option in the Settings for the app on both my iPhone and my iPad and then forced closed both the Transfer app and the Settings app on both my iPad and iPhone before opening the Transfer app again on both devices to attempt the video transfer.
7. I opened the Photos app on both my iPad and iPhone before doing the transfer.
8. Everything looks normal with the receipt of the transfer on the iPad (i.e. it shows the percent complete starting at 0% and going to 100%) but then at the very end it comes up with an error message re: “the video you are trying to transfer is not compatible with this device”.
9. The transfer on the iPhone appears to complete normally (i.e. there is no error message and the message re: transferring file is erased from the screen).
Please help ASAP!
1. I am running the latest version 3.4 of the app on both the iPhone 4S and the iPad 3.
2. I am running iOS 5.1.1 on both the iPhone and iPad.
3. I can transfer small video files between these devices with no problem.
4. The video file I am trying to transfer was taken using the built-in Camera app on the iPhone 4S.
5. I increased the default video length limit in the Settings on both my iPhone and iPad to 5000 seconds (i.e. from the default of 2000).
6. I turned ON the “Use old savings APIs” option in the Settings for the app on both my iPhone and my iPad and then forced closed both the Transfer app and the Settings app on both my iPad and iPhone before opening the Transfer app again on both devices to attempt the video transfer.
7. I opened the Photos app on both my iPad and iPhone before doing the transfer.
8. Everything looks normal with the receipt of the transfer on the iPad (i.e. it shows the percent complete starting at 0% and going to 100%) but then at the very end it comes up with an error message re: “the video you are trying to transfer is not compatible with this device”.
9. The transfer on the iPhone appears to complete normally (i.e. there is no error message and the message re: transferring file is erased from the screen).
Please help ASAP!
Customer support service by UserEcho
Thanks for contacting us. I'm sorry we didn't respond earlier. Looks like you have done the right steps to troubleshoot the problem. My guess is that the photo database on your iPad is out of sync. Let's try one thing. First open the 'camera' app on your iPad and just take 1 photo or you can also take a screenshot pressing the home and power button at the same time. This will create a new item on the Camera roll which in turn should force the photos database to be synched. Then, open the 'Photos' app and then go to our app to try the transfer again. Maybe you want to take a quick/short video on your 4S and try to transfer that one to see if everything works.
Let me know when you have a chance to try this out. Again I apologize for the problem you are having.
Best,
Enrique
Photo Transfer App