iPhone App Only Giving Me Option to Download PNG or XMP format

13 years ago • updated 12 years ago • 3

I am trying to transfer my photos but I am only seeing two options download PNG or XMP format. I do not remember it ever being like this. My pics are jpg. Where is the option to download the file regardless of format type like once before.

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12 years ago

having the same problem. when i start the download through windows, it only shows the PNG or XMP format. when i initiate the photo selection through the phone tho, it shows as JPG>ZIP in my windows browser.

any suggestion to make it work through the browser as it's supposed to?

12 years ago

I have the same issue, from new ipad to any of my windows computers. Videos will download but not photos in either firefox or IE. no option for zipped jpg folder, just png and xmp , which do not work. The "other" file type choice just sends me back to the start page. Very strange. Rebooted ipad, no help.

12 years ago

i found one trick is to only select a few at a time. it made a difference at the time i was trying to upload and running in to this problem.

at this point... this resolved itself for me. i haven't seen the error recently, and have selected a whole page to download. i didn't do anything new either, no new update or reboot or nothing. i use this at the office to offload picture i need for listings, so it's frequently used.

maybe it's something with the connection. i still have the feeling like the 'error' wasn't resolved, that it's still a bug i'll stumble on to again. good luck.

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