Download not working

9 years ago • updated 9 years ago • 4

Hi,

I ́m Using Iphone 6 with windows 10 APP and want to transfer vom Iphone to windows. The connection is working well but when starting the download it hangs for hours on "Downloading image 1 of 1" This problem occurs in every situation with one or more pic / vid. Downloading via Webbrowser is working fine but not via your desktop app. I ́ve already reinstalled all programs. This is frustrating!!!

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9 years ago

I have the same problem. I am using a Iphone 6 and downloading to my surface pro with windows 10. It just gets stuck on "downloading 1 of 1". I hope someone responds soon.

9 years ago

Hello,

Thanks for contacting us and sorry you are having issues with the app. Interesting, not sure what's going on here. One thing to try to figure out if the issue is with the Windows app is to try to use the web interface instead of the desktop app to check if that works and isolate the problem.

So, please open the app on your iPhone, then 'Send' > Windows > Web interface and follow the instructions there to connect using a web browser on your computer instead of the desktop app to try to download some pictures from device to computer.

I look forward to your results. Also, please let me know what version of iOS you are running on your iPhone and if you can do a quick restart (turn off/turn on) the device just in case something is stuck with the Photos database.

Kind regards,

Enrique
Photo Transfer App

9 years ago

Hi Enrique,

please don ́t bother us with standard text blocks. As already mentioned the web browser is working well.

regards
Andreas

9 years ago

Oh, my bad, didn't catch that from the first question, sorry about that. Ok, one more question, are you using the version of our app downloaded from the Windows store or from our website? Can you try installing the one from our website:

http://phototransferapp.com/win/update/PhotoTransferApp24.zip

If you already have that version then we can check if the logs of the app say something useful. Please look under:

c:\Users\<Your username>\AppData\Roaming\com.erclab.air.phototransferapp\Local Store\logs

There should be a few files there, please send me the last couple ones where you had this issue. Hopefully we can infer something from there! support@phototransferapp.com

My apologies again.

Regards,

Enrique

Customer support service by UserEcho