Update won't download to my iPad.

12 years ago • updated 12 years ago • 1

I downloaded the app to my iPhone and to my iPad and have applied updates since with no problem. since the last update, which I downloaded successfully to my iPhone? I tried to apply the update to my iPad, however when I initiate the download, the update shows "installing" but it does not progress and just hangs. I've tried closing down the Apps and restarting, shutting down my iPad and restarting, connecting to my computer via iTunes and updating the app, but it does not update and only hangs at "installing". Any suggestions or a fix available?

Thanks.

Vote

Replies 1
Oldest first
- Newest first
- Oldest first

12 years ago

Hi Nancy,

Thanks for contacting us. That's strange, it seems to be more a problem with the app store. What type of iPad (1st gen, 2, 3, 4) do you have? And, do you know what version of iOS you are running? To know what version of iOS your iPad is running go to 'Settings', then 'General', then 'About' and then look under Version.

Let us now, we will be glad to help.

Best,

Enrique
Photo Transfer App

Customer support service by UserEcho