App not working on ipad

12 years ago • updated 12 years ago • 4

I've installed this app on my iphone and my ipad. The app on my iphone seems to work fine. But the app on my ipad opens to the intro only and does let me access any of the functions. I've tried deleting and re-installing the app, as well as switching off and on my ipad but the app is still stuck on the intro. Please help.

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12 years ago

Hello!

Thank you for posting your question here, I will be happy to help you!

Please make sure that you have the latest version on both your iPhone and iPad. The latest version of our app is version 4.0. Make sure that you have the latest version on both. To check just open our app and hit the "about" tab. From there you will be able to see what version of the app you are running.

Please let me know if this helps you or if you continue having problems with the app after this!

Best,

Amber
photo transfer app

12 years ago

Thanks Amber. When I tapped the "about" tab nothing happens. In fact none of the tabs work when I tap... I've re-installed the app again on the iPad making sure I was installing version 4.0 but it still does not work...

12 years ago

Hello,

One note to this. It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.

I hope this helps you! Let us know if you need further assistance.

Best,

Enrique

11 years ago

Thank you Enrique - it works now after the update to iOS6.

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