Ap does not function on my IPad but does on my iPhone

12 years ago • updated 12 years ago • 1

Down load on my iPad 1 does not function. All I get is the introductory instructions and it is locked as to all other functions. Functionality Does seem to work on my iPhone 4s however. I have tried to delete the app on my ipad and then reload it but get the same result

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12 years ago

Hi Greg,

Thanks for contacting us. I'm sorry you are having problems with the app. It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.

I hope this helps you! Let me know if you need further assistance.

Best,

Enrique

Customer support service by UserEcho