Unable to move from introduction

12 years ago • updated 12 years ago • 1

I installed this app on my iPad, it gave me an introduction page, however I can't move on from this. Does anyone know what the problem is? Frustrating as I paid for the app, but cannot use it.

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12 years ago

Hi Karen,

Thank you for contacting us, I will be happy to help you. What version of iOS are you running on your iPad? Are you running 4.3?

It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.

Please let me know if you have any more questions!

Best,

Enrique
Photo Transfer App

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