Can't start up the app on my iPad

12 years ago • updated 12 years ago • 1

I can't get past the introductory pages. Can't click them away, so I can't access the content of the app.

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Hi Robert,

Thanks for contacting us. I'm sorry you are having problems with the app. It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.

I hope this helps you! Let me know if you need further assistance.

Best,

Enrique
Photo Transfer App

Customer support service by UserEcho