ERROR "Write Failed":Asset may not be compatible with this device...HELP

Hi there,

I just responded to the other comment you posted on a different question. Here is my answer:

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I'm sorry you are having problems using the app. Can you please try what Bob suggested on his response below and let us know if it helps? (Go to 'Settings' app > Privacy > Photos > Turn ON for our app 'Transfer')

Also, I would recommend to take a new photo with your device and then open the 'Photos' app. Then, try the transfer again. Doing a full restart of your device can be useful sometimes as well to make sure that everything is refreshed.

Let us know if you need more help.

Best,

Enrique
Photo Transfer App

I did see that reply of yours last night and tried that too, but still got the same result. I tried to transfer from my mac to iphone as well and got the same results. This worked before the update, and I need to get a project done this week. Is there any way to get the version of the program before the update or a work a round or fix? Thanks for your help, I really appreciate it.

I found a fix, I purchased another program that works. Hopefully you will fix this issue with a much needed update. There's definitely an issue since the update. It worked before the update, doesn't work since the update, and works with a different program all using the same file from imovie.

Hi,

I'm so sorry you kept having issues. The problem may be related to having spaces on the file name. It would be very useful if you can try removing the spaces on the file name of the movie file and try the transfer again. We are actively trying to resolve this issue and your help will be appreciated. I apologize again for the bad experience you had with the update.

Best,

Enrique
Photo Transfer App

Hey lpt 5108 and Enrique Rodriguez,

I just had virtually this same issue. I was trying to transfer a 1080p .mp4 video from my Windows 7 computer to my iPhone 5 and every attempt resulted in the "ERROR "Write Failed":Asset may not be compatible with this device" message.

10 minutes prior to attempting the aforementioned transfer, I successfully transferred a 720p .mp4 video using the same method (computer > iPhone). So when the 1080p transfer failed, I compared the two files' codec and they were the same. I concluded that the problem may be that Photo Transfer App does not support the transfer of 1080p video files at all, or if it does, they must be in a .mov or .m4v format.

It seemed absurd to me that Photo Transfer App doesn't support the transfer of 1080p video files, so I found these community forums and searched for the "Write failed" error, and found your post. I read Enrique Rodriguez' last reply, which mentioned that this issue may be related to having spaces in the file name.

His suggestion seemed very plausible to me so I immediately renamed the video file on my computer from "The Script - Hall of Fame ft. will.i.am.mp4" to "The_Script_Hall_of_Fame_ft._will.i.am.mp4". (I replaced all spaces with underscores). I anxiously attempted the transfer again and IT WORKED PERFECTLY!

Here are all the steps I took to resolve the "ERROR "Write Failed":Asset may not be compatible with this device" error:

*NOTE:* I was using a Windows 7 computer to transfer a 1080p .mp4 video file to an iPhone 5, using the Web Browser transfer method.

1. Replace ALL spaces in the file name of the video you wish to transfer with underscores. *1


2. Close the web browser on your computer


3. Force-close all apps on your iPhone. *2


4. Hard-reboot your iPhone


5. Launch the Photos app


6. Close the Photos app


7. Follow the rest of the instructions to "TRANSFER Photos & Videos FROM your Windows Computer to your iPhone or iPod touch", beginning at Step 3

1 - You can probably replace the spaces with characters besides underscores. I used underscores because they most closely resemble spaces.

2 - It's most likely not necessary to force-quit all the running applications. I just like to be extremely thorough...I'm a software developer and do a LOT of debugging, so being thorough and documenting problems and solutions is second nature to me :)

I had the same problem with my ipad. My .mp4 file had a hyphen in the file name. removed the hyphen and the file uploaded fine.