Why am I unable to download your app from iTunes store?

8 years ago • 3

I recently purchased the iPhone app and now I'm trying to download it for my Mac. However, the app doesn't install.
A friend who also has the Mac software said there was an update available for them, but was given an "error" message whenever they try to update.

Thanks

Vote

Replies 3
Oldest first
- Newest first
- Oldest first

9 years ago

Yes, I am having the same problem. Let me rephrase my question for the benefit of Bitwise Software SL tech support:

How do I download Photo Transfer App Version 3.40 for the Mac from the Mac App Store when the only option I have is to "Open" the app? I am currently running version 3.30 for Mac OS X 10.11.5.

The note on the Photo Transfer App page on the Mac App Store states that "This application requires "Photo Transfer App" ($2.99) installed on your iPhone, iTouch or iPad" and of course, I have clearly purchased this app from the App Store and I do have it installed on my iPhone.

So again, how do I update Photo Transfer App for Mac OS X?

9 years ago

I have the same issue

9 years ago

I just restarted my Mac and now Photo Transfer App on the Mac App Store shows the "Update" button and clicking on it has updated the App successfully to version 3.40.

Customer support service by UserEcho