Problem installing app on my IPad.

11 years ago • 1

I installed this app on both my iPhone and iPad,iPhone is ok,but the page on my iPad is frozen, I can only see the instruction and move them,my iPad version is4.3.5. I try to reinstall many times but still the same, please help me.

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12 years ago

Hi David,

Thank you for posting your question here, I will be glad to help.

We are aware of an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5+ for iPad 1st generation (as it cannot upgrade to iOS 6+) which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5. There should be an option to update.

Please let me know if you have any more questions.

Best,

Enrique
www.phototransferapp.com

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