Refund request

12 years ago • updated 12 years ago • 1

Refund request. How do I go about getting a refund for my purchase?

I purchased this app with the expectation that I could not only transfer full resolution images, but view them as well. Any full res image I transfer still looks like garbage on my screen. I cannot find any work around or documentation. Your feature list states "Transfer photos in full resolution, photos are not reduced in quality as with other apps" however it fails to mention that this is pointless because you cannot view images at full res on your device.

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12 years ago

Hi Ian,

Thanks for contacting us. Unfortunately we don't have a way to process refunds, Apple handles all payments, credit card and customer information and we don't have any visibility around that. You may want to contact them via iTunes to request a refund.

Regarding the issue you are describing, the problem is with the Photos app that is not loading the full resolution version and that's why you are not seeing the image as full resolution. However, the actual full resolution image is stored on the iPad but the 'Photos' app creates a lower resolution image to be displayed on the screen, this is because it optimizes the image to display it fast on the screen. I hope this makes sense.

Also, our app does transfer images in full resolution to the iPad and from the iPad, you can try this by transferring back the same image to your computer and check the file size. It is the 'Photos' app that displays the image in medium resolution.

Let us know if you have any other question or comment.

Best,

Enrique

Customer support service by UserEcho