dead in the water after installation of the app

12 years ago • updated 12 years ago • 1

I just downloaded the app to my older iPad (IOS 4.3.5). I can't get beyond the "thanks for installing the app" pages. It won't close or go to the actual transfer pages. My other iPad knows the first one is connected, but we can't proceed with the transfer.

Vote

Replies 1
Oldest first
- Newest first
- Oldest first

12 years ago

Hello,

Thank you for contacting us, I'm glad to help you.

Sorry you are having problems with the app, we are aware of this issue on iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 (iPad 1) or iOS6 (all other iPad models).

I hope this is useful. Let us know if you have any other question or comment.

Best,

Enrique
Photo Transfer App

Customer support service by UserEcho