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error transferring video
i am trying to transfer video to my ipad using both the desktop app and the browser transfer. it is video I shot with the ipad and yet I am getting an error message to say cannot load the file as format may not be compatible. Can you please offer any suggestions here?
Customer support service by UserEcho
Thank you for posting your question with us, I will be happy to help you!
Does your video file name have any spaces in it? If so, please make sure to change your file name so it doesn't include any spaces. Just rename it with out the spaces and then see if that works.
Also you can open the Photos App first before opening our app. This will make sure that your photo database is in sync :)
Please let me know if this helps!
Best,
Amber